At Siriti Techno Lab , we strive to ensure customer satisfaction with our CCTV cameras and accessories. However, if you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy in compliance with Indian consumer laws. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

  • Timeframe: You may return or exchange your CCTV camera or accessories within 3 days from the date of delivery .
  • Condition of the Product: The product must be unused, in its original packaging, and include all accessories, manuals, and freebies that were included at the time of delivery.
  • Proof of Purchase: A valid invoice, receipt, or order number is required to process any return or exchange.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless they are defective or damaged upon delivery:

  • Opened or used CCTV cameras and accessories.
  • Products with tampered or missing serial numbers.
  • Software or digital products included with the purchase.
  • Items purchased during clearance sales or marked as “non-returnable” at the time of purchase.

3. Defective or Damaged Products

  • If you receive a defective or damaged product, please notify us within [X] days of delivery.
  • We will arrange for a replacement or repair at no additional cost, subject to inspection and verification of the issue.
  • If a replacement is not available, we will issue a full refund.

4. Return Process

To initiate a return or exchange:

  1. Contact Us: Reach out to our customer support team at [Customer Support Email/Phone Number] to request a return authorization.
  2. Pack the Product: Securely pack the product in its original packaging with all accessories and include the invoice copy.
  3. Ship the Product: Ship the product to the address provided by our team. Return shipping costs may be the customer’s responsibility unless the return is due to a defective or damaged product.

5. Refunds

  • Refunds will be processed within 15 business days after we receive and inspect the returned product.
  • The refund will be issued to the original payment method used during the purchase.
  • Shipping charges (if applicable) are non-refundable unless the return is due to a defective or damaged product.

6. Exchanges

  • If you wish to exchange the product for a different model or accessory, please contact our customer support team.
  • Exchanges are subject to product availability.

7. Cancellation Policy

  • You may cancel your order within 12 hours of placing it, provided the product has not been shipped. Once the product is shipped, the return policy will apply.

8. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact:

  • Email: cctvdealer4u@gmail.com
  • Phone: 9830059942
  • Address: 103/1, B.T road , Kolkata-700108

Note: This policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.

This policy ensures transparency and fairness while complying with Indian consumer protection laws. Make sure to customize the placeholders to reflect your business details.